Shipping and Returns

Shipping 

Orders are processed within 3-5 business days. Standard shipping in the U.S. typically takes 3-7 business days. Shipping costs are calculated at checkout. Once your order ships, you’ll receive a tracking number via email. If your package is delayed or lost, contact us at hey@bothhandscrafts.com for assistance.

Returns 

We’re happy to offer returns within 30 days of receiving your item. To qualify, your item should be unused, in its original condition, and in the original packaging.

Return shipping costs are the responsibility of the buyer.

To start a return, please contact us at hey@bothhandscrafts.com. Once approved, we’ll guide you through the process. Please note that returns sent without prior approval can’t be accepted.

Damaged or Incorrect Items?

We’re so sorry if something’s not right! Please inspect your order when it arrives and let us know immediately. We’ll make it right as quickly as possible.

Exchanges

If you’d like a different item, the quickest way is to return your current one and place a new order after your return is approved.

Refunds

Once we’ve received and inspected your return, we’ll notify you and process your refund (minus return shipping). Refunds are typically issued to your original payment method within 10 business days.

If it’s been more than 15 business days since your return was approved, please reach out to us at hey@bothhandscrafts.com—we’re happy to help!